{"id":7076,"date":"2020-05-15T14:35:33","date_gmt":"2020-05-15T13:35:33","guid":{"rendered":"https:\/\/foxmats.com\/?page_id=7076"},"modified":"2025-06-17T08:20:11","modified_gmt":"2025-06-17T03:20:11","slug":"faq","status":"publish","type":"page","link":"https:\/\/toughmats.co.uk\/fr\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"<h2 class=\"uppercase\">Foire aux questions (FAQ)<\/h2>\n\t<div id=\"gap-310033941\" class=\"gap-element clearfix hide-for-medium\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-310033941 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-small row-full-width\"  id=\"row-372339651\">\n\n\n\t<div id=\"col-1741807764\" class=\"col medium-7 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\n\t<section class=\"section\" id=\"section_955138697\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:0px 0px 0px 0px;\">\n\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<h3 class=\"accordion_title\">Des r\u00e9ponses \u00e0 toutes vos questions<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-1467778587\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1467778587-label\" class=\"accordion-title plain active\" href=\"#accordion-item-how-to-install\" aria-expanded=\"true\" aria-controls=\"accordion-1467778587-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Comment installer<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1467778587-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-1467778587-label\">\n\t\t\t\n\n<p>L'installation ne prend que 5 minutes, sans outils ni comp\u00e9tences particuli\u00e8res. Nous avons une vid\u00e9o d'installation pratique.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-451827534\" class=\"accordion-item\">\n\t\t<a id=\"accordion-451827534-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-it-fit-easily-into-my-car?\" aria-expanded=\"false\" aria-controls=\"accordion-451827534-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Peut-il s'ins\u00e9rer facilement dans ma voiture ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-451827534-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-451827534-label\">\n\t\t\t\n\n<p>La qualit\u00e9 et l'ajustement sont notre priorit\u00e9 absolue. Chaque ensemble est fabriqu\u00e9 sur commande en fonction de votre marque et de votre mod\u00e8le afin d'assurer un ajustement parfait et une couverture supr\u00eame. Vous pouvez l'installer facilement en ajustant les crochets.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-589599173\" class=\"accordion-item\">\n\t\t<a id=\"accordion-589599173-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-ship-to-my-country?\" aria-expanded=\"false\" aria-controls=\"accordion-589599173-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Pouvez-vous livrer dans mon pays ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-589599173-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-589599173-label\">\n\t\t\t\n\n<p>Oui, nous proposons une livraison dans le monde entier pour tous nos produits. Nous utilisons des transporteurs de confiance, <strong>ToughMats<\/strong> offrent des services de livraison porte \u00e0 porte pour la plupart des pays.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1657753006\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1657753006-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1657753006-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Comment commander ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1657753006-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1657753006-label\">\n\t\t\t\n\n<p>1. Cliquez sur la couleur souhait\u00e9e sur la page principale<\/p>\n<p>2. S\u00e9lectionnez les d\u00e9tails de votre voiture sur la page du produit et cliquez sur Commander maintenant.<\/p>\n<p>3. Compl\u00e9tez les d\u00e9tails d'exp\u00e9dition et de facturation et payez votre commande en utilisant Paypal ou une carte de cr\u00e9dit\/d\u00e9bit.<\/p>\n<p>Nous recevons les d\u00e9tails de votre voiture et fabriquons les tapis selon votre s\u00e9lection.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4179311885\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4179311885-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-cancle-or-amend-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-4179311885-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Comment annuler ou modifier ma commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4179311885-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4179311885-label\">\n\t\t\t\n\n<p>Veuillez nous contacter \u00e0 l'adresse orders@toughmats.com pour toute modification ou demande d'annulation.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-406299576\" class=\"accordion-item\">\n\t\t<a id=\"accordion-406299576-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-they-don&#039;t-fit-or-the-parcel-is-damaged?\" aria-expanded=\"false\" aria-controls=\"accordion-406299576-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Que se passe-t-il s'ils ne conviennent pas ou si le colis est endommag\u00e9 ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-406299576-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-406299576-label\">\n\t\t\t\n\n<p>Nous offrons un remplacement sous 30 jours ou <a href=\"https:\/\/toughmats.co.uk\/fr\/retours-et-remboursements\/\">politique de remboursement<\/a> pour prot\u00e9ger votre achat. Si vous avez des probl\u00e8mes avec la livraison, les tapis de voiture ou la qualit\u00e9, veuillez nous contacter \u00e0 orders@ToughMats.com ou sur notre page Facebook officielle.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3567290196\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3567290196-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods?\" aria-expanded=\"false\" aria-controls=\"accordion-3567290196-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quels modes de paiement ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3567290196-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3567290196-label\">\n\t\t\t\n\n<p>Nous acceptons tous les paiements par carte de d\u00e9bit\/cr\u00e9dit et Paypal. Notre site web est s\u00e9curis\u00e9 par SSL, contr\u00f4l\u00e9 et v\u00e9rifi\u00e9 par Visa, Maestro et Master Card. Tous les paiements sont s\u00e9curis\u00e9s et crypt\u00e9s pour prot\u00e9ger les d\u00e9tails de votre carte. Tous les paiements par carte de cr\u00e9dit sont trait\u00e9s par Stripe Payments, le meilleur processeur de paiement en ligne du march\u00e9.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1661243821\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1661243821-label\" class=\"accordion-title plain\" href=\"#accordion-item-my-car-isn&#039;t-in-the-list,-can-i-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1661243821-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Ma voiture n'est pas dans la liste, puis-je commander ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1661243821-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1661243821-label\">\n\t\t\t\n\n<p>D\u00e9sol\u00e9, nous avons besoin de mesures informatiques 3D sp\u00e9ciales prises au stade de la production. Si votre voiture n'est pas dans la liste, nous ne pouvons malheureusement pas la fabriquer. Nous am\u00e9liorons r\u00e9guli\u00e8rement notre liste de voitures disponibles, n'h\u00e9sitez pas \u00e0 revenir plus tard.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_955138697 {\n  padding-top: 46px;\n  padding-bottom: 46px;\n}\n@media (min-width:550px) {\n  #section_955138697 {\n    padding-top: 38px;\n    padding-bottom: 38px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7076","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Faq - ToughMats<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/toughmats.co.uk\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Faq\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions (FAQ)\" \/>\n<meta property=\"og:url\" content=\"https:\/\/toughmats.co.uk\/fr\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"ToughMats\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ToughmatsUK\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-17T03:20:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/toughmats.co.uk\/wp-content\/uploads\/2023\/03\/custom-car-mats-uk.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"612\" \/>\n\t<meta property=\"og:image:height\" content=\"310\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/toughmats.co.uk\\\/faq\\\/\",\"url\":\"https:\\\/\\\/toughmats.co.uk\\\/faq\\\/\",\"name\":\"Faq - 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